Find quick answers about artwork file setup, proofs and samples, production time, minimum order quantities (MOQ), and rush orders. For time-sensitive requests (for example, rush availability), contact the team before placing your order.
Product Questions
Q: What file format should I upload for artwork?
A: Prefer vector files (AI, PDF, EPS). Raster files (JPG, PNG) are accepted only if they are at least 300 DPI at final print size.
Q: Do I need separate layers for design and die-line?
A: Yes — this is critical. Put all printable artwork on a dedicated “design” layer and place cut lines, fold/crease lines, perforations, and glue tabs on a separate “dieline” layer. Do not merge these layers.
Q: What must be on the dieline layer?
A: Only technical lines: cut lines, fold/crease lines, perforation lines, glue tabs, and any structural guides. No logos, artwork, or text on the dieline layer.
Q: What must be on the design layer?
A: All printable elements — logos, text, images, patterns, background colors. Convert fonts to outlines/curves before submission.
Q: What color mode and bleed are required?
A: Prepare files in CMYK. Include at least 3 mm (0.125") bleed on all sides unless otherwise specified.
Q: Can you edit my artwork?
A: Minor fixes (bleed adjustment, font outlining, color-mode check) may be applied. Major design edits will incur a design fee and must be quoted.
General Information
Q: Will I receive a proof before production starts?
A: Yes. A digital proof is sent for approval; production begins only after proof approval.
Q: What is a digital proof vs. a physical sample?
A: A digital proof shows layout, placement, and general appearance for approval but may not match final color exactly. A physical sample is an actual printed sample on the chosen material and shows true structure and print result.
Q: Are samples charged and how long do they take?
A: Physical samples are typically charged; the fee depends on product and specs. Sample lead time is confirmed per request (commonly 5–10 business days, plus shipping).
Q: What is your standard production time?
A: Standard production time varies by product, finishing, and quantity. Typical ranges are confirmed after artwork approval and order review.
Q: When does production start?
A: Production starts after final artwork approval, order confirmation, and required payment are received.
Q: Does production time include shipping?
A: No. Shipping time is separate and depends on the selected shipping method and destination.
Q: What is the Minimum Order Quantity (MOQ)?
A: MOQ varies by product. Most box packaging starts at 50 or 100 pieces. The product page lists the pack size (minimum order) for each item.
Q: Can I order below the MOQ?
A: Generally no, due to production setup constraints. Contact sales for exceptional requests; special handling may incur extra fees.
Q: Do you offer Rush Orders?
A: Rush service is available for certain items. Contact the team before ordering to confirm availability, lead time, and rush fees.