Shipping Policy
At DY Printing Box, we strive to process and ship orders as efficiently as possible. Shipping timelines vary depending on product type, production requirements, order quantity, destination, and carrier performance.
Shipping Coverage
We currently ship across Canada.
For international orders, please contact us for a custom shipping quotation.
Flat Rate Shipping
A flat shipping rate of CAD $14.99 applies to all online orders within Canada.
This rate will be automatically applied at checkout.
Processing & Production Times
Blank Products
For blank boxes, blank bags, and other stock products:
- Processing Time: 1–2 business days
- Estimated Shipping Transit Time: 4–7 business days
Easy Order Products
For standard-size boxes, paper bags, and other products that require customer artwork:
- Production Time: Approximately 2 weeks after artwork approval
- Estimated Shipping Transit Time: 4–7 business days
Custom Packaging Products
For custom-size boxes, white cardboard boxes, kraft cardboard boxes, rigid boxes, luxury packaging, and other fully customized products:
- Production Time: Approximately 4 weeks after artwork approval
- Estimated Shipping Transit Time: 4–7 business days
Production timelines begin only after final artwork approval and payment confirmation, where applicable.
Shipping Confirmation & Tracking
Once your order has been completed and shipped, DY Printing Box will send a shipping confirmation email containing tracking information, where available.
Tracking information may take up to 24–48 hours to become active after the shipment has been processed by the carrier.
For custom products, production timelines must be completed before shipment can be arranged.
Shipping Transit Times
Shipping transit times vary depending on the destination, carrier, and service level selected.
The shipping times stated in this policy are general estimates only and are not guaranteed. Actual transit times may vary due to factors beyond our control, including weather conditions, carrier delays, holidays, customs clearance, and remote delivery locations.
Shipping Delays
DY Printing Box is not responsible for delays caused by:
- Shipping carriers
- Severe weather conditions
- Natural disasters
- Customs inspections
- Labour disruptions
- Peak holiday seasons
- Other events beyond our reasonable control
Damaged or Lost Shipments
If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the packaging and products.
If a shipment is lost in transit, we will work with the carrier to investigate the issue and determine an appropriate resolution.
Contact Us
If you have questions regarding shipping, please contact us:
DY Printing Box
Email: order@dyprintingbox.com
Website: www.shop.dyprintingbox.com