Return & Refund Policy

Return & Refund Policy

At DY Printing Box, customer satisfaction is important to us. Because many of our products are custom-made or printed specifically for each customer, return and refund eligibility depends on the type of product ordered.

Please review the following policy carefully before placing your order.

Blank / Non-Customized Products

Blank products that have not been printed, customized, personalized, or altered may be returned within 14 days of delivery.

To be eligible for a return:

  • Products must be unused, undamaged, and in their original condition.

  • Products must be returned in their original packaging whenever applicable.

  • A return request must be submitted within 14 days of delivery.

  • Customers must contact DY Printing Box before sending any products back.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

For returns made due to a change of mind, ordering error, product preference, or other reason not caused by DY Printing Box, the customer is responsible for all return shipping costs.

Original shipping and delivery charges are non-refundable.

We recommend using a trackable shipping service when returning products. DY Printing Box is not responsible for returned packages that are lost or damaged during return transportation.

Customized & Printed Products

All custom printed, custom-sized, personalized, or made-to-order products are considered final sale and are not eligible for return, exchange, or refund unless the issue is determined to be the result of an error by DY Printing Box.

This includes, but is not limited to:

  • Custom printed boxes

  • Custom-sized boxes

  • Custom printed packaging

  • Custom printed paper or reusable bags

  • Personalized products

  • Products manufactured according to customer-provided artwork, dimensions, specifications, or instructions

  • Orders produced based on an approved E-Proof

Customers are responsible for carefully reviewing all artwork, dimensions, colors, spelling, quantities, materials, and specifications before approving the final E-Proof.

Once an E-Proof has been approved and production has begun, DY Printing Box cannot be held responsible for errors that were present in the approved proof.

Order Cancellations

Blank Products

Orders for blank products may be cancelled before the order has been processed or shipped.

If the order has already been shipped, it will be treated as a return and the standard blank-product return policy above will apply.

Customized & Printed Products

If you need to cancel a customized or printed order, please contact us as soon as possible.

Cancellation may be possible only before artwork approval and before production begins.

If artwork preparation, design work, proofs, materials, tooling, setup, or other production-related work has already been completed or incurred, those costs may be deducted from the refund.

Once the E-Proof has been approved and/or production has begun, customized and printed orders cannot be cancelled or refunded.

Payment Processing Fees

When an eligible order is cancelled or returned at the customer's request, any non-refundable payment processing fees actually incurred on the original transaction may be deducted from the refund amount.

This means the amount refunded may be less than the total amount originally paid.

This deduction may apply when the cancellation or return is due to:

  • Change of mind

  • Customer ordering error

  • Incorrect quantity, size, or product selected by the customer

  • Other reasons not caused by DY Printing Box

We deduct only applicable payment processing fees that are non-refundable to us; we do not charge an additional processing fee beyond those costs.

If a cancellation, return, or refund is required because of an error by DY Printing Box, an eligible manufacturing defect, or another issue for which DY Printing Box is responsible, applicable payment processing fees will not be deducted from the customer's refund.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or materially different from the approved order specifications, please contact DY Printing Box as soon as possible after receiving your order.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the affected products and packaging

We will review the issue and determine the appropriate resolution. Depending on the circumstances, this may include a replacement, reprint, partial refund, full refund, or another appropriate solution.

Please do not return damaged, defective, or incorrect products without contacting us first.

Printing & Manufacturing Variations

Due to the nature of commercial printing and packaging manufacturing, minor variations may occur between production runs.

Reasonable variations in color, material, dimensions, finishing, cutting, folding, registration, and other manufacturing characteristics that fall within normal industry tolerances are not considered defects.

Colors displayed on computer monitors, mobile devices, or digital proofs may also differ slightly from the final printed product due to differences in screen settings, printing processes, materials, and inks.

Refund Processing

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for an approved refund to be processed. Additional time may be required by your bank, credit card issuer, or payment provider before the refund appears on your account.

Any applicable non-refundable original shipping charges, return shipping costs, completed custom work, or non-refundable payment processing fees may be deducted in accordance with this policy.

Exchanges

We do not offer direct exchanges.

For eligible blank products, please return the original product according to our return policy and place a new order for the desired item.

Customized and printed products are not eligible for exchange.

How to Request a Return or Report an Issue

Before returning any product or requesting a refund, please contact DY Printing Box with your order number and details of your request.

We will review your request and provide return instructions if the product is eligible for return.

Please do not send products back without prior authorization from DY Printing Box.

Contact Us

If you have any questions regarding your order or this Return & Refund Policy, please contact us:

DY Printing Box

Email: order@dyprintingbox.com

Phone: 416-292-3336

Website: shop.dyprintingbox.com